ITIL V3 Foundation

This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.

Course Objective

Upon successful completion of this course participants will be able to:

• Gain a fundamental understanding of the ITSMlifecycle

• Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination from EXIN, ISEB or APM Group

Eksamen koster kr. 1.500,00 og er ikke inkluderet i prisen. Eksamen kan tages på kursets sidste dag

Indhold
• Service Management as a Practice
• Introduction to IT Service Management • ITIL introduction

• Key Principles, Models and Concepts • Introduction to key principles, models and concepts

• Technology and Architecture
• Architecture and technology to manage the IT Services • Revision and Mock Examination

• Service Lifecycle • Introduction of the lifecycle stages

• Concepts, Roles and Functions • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement

• ITIL® Qualification Scheme

Forudsætninger

Experience and knowledge of IT computing environments are useful but not essential.

Kurset henvender sig til

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.